Terms and Conditions

SCOPE

This Web ("we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before using This Web. We recommend you should keep a copy of the TOS for future reference.

This Web is a trading name of The Net-a-Porter Group Limited, a company registered in HongKong (No. 2 Science Park West Avenue, Hong Kong Science Park, Shatin, New Territories, Hong Kong).If you have any comments about This Web, you can email us at customerservice068@outlook.com.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about This Web Privacy Policy before you register to use this Site or any of this Site's services

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customerservice068@outlook.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify This Web immediately of any breach of security or unauthorised use of your account.

Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the This Web terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to This Web, whose applications are acceptable to This Web and who have authorised This Web to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. This Web reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where This Web feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for information about how we use your data.

PRICING POLICY

Prices shown on the site are in US Dollars and are exclusive of Customs Duty. No Sale Tax Will be applied to orders on This Web.COM.Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates.

All prices and offers remain valid as advertised from time to time. The US Dollar price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Prices displayed in other currencies are converted from USD.Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

TAXES & DUTIES

There are No Sale Taxes for all products On This Web.COM.
Customers purchasing from a country served will incur relevant Customs duty or Import tax. These costs are not included in the final purchase price. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Fortunatelly,This Web has accumulated a wealth of experience to help 95% of customers avoid Customs Duties or Import Taxes with our shipping agents.Almost of you will enjoy a Duty-Free Shopping here.

ORDERS ACCEPTANCE & CANCELLATIONS

All orders are subject to acceptance and availability, and please note items in your shopping basket are not reserved and may be purchased by other customers.All orders are processed in 24 hours.

ORDERS ACCEPTANCE

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.

Unless you cancel your order, acceptance of your order and completion of the contract between you and This Web will be perfected when we dispatch the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or Content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

ORDERS CANCELLATIONS

You have the right to cancel your order for any reason before it is dispatched,and get a full refund.Please Contact us(customerservice068@outlook.com) to make your Order Canellation.

PAYMENT

This Web offers multiple secure and convenient payment methods: Credit Cards(Visa and Mastercard),Paypal .Some of Payment Options may be not available to some certain countries.

Credit Cards

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment to This Web, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

We take reasonable care to make our Site as secure as we can. To help ensure that your shopping experience is safe, simple and secure This Web uses Secure Socket Layer (SSL) technology. All transactions on this site are processed by a secure online payment gateway that encrypts your details in a secure host environment certified by VeriSign.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please refer to our Privacy Policy or contact us for more details.

INSURANCE AND DELIVERY

INSURANCE

This Web insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by This Web, and transfer of responsibility in the same way.

Please note that if no signature is collected, you agree to our terms and conditions and, confirm that This Web can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. You authorise This Web to leave the package(s) at the shipping address without obtaining a signature and release and indemnify This Web from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.

DELIVERY

We Offer a selection of worldwide shipping methods for you,which can you choose in your favor during the order process.

Shipping Methods:

  • Flate Shipping (10-15 days}: $10 -> Get This Free Shipping Over $120
  • DHL/FEDEX/UPS/TNT (5-10days): $20 -> Get This Free Shipping Over $240

Shipping Time = Order Processing Time + Estimated Delivery time.

  • Order Processing Time:we aim to process and dispatch all orders within 24 hours, or 48 hours during sale periods.Occasionally however, we may be waiting for shipments from our designer suppliers.
  • Estimated Delivery time:is to be used as an approximated guideline only and commence from the date of dispatch.

*NOTE: Due to customs clearance times, Shipping times may be extended to 15-30 days .

TAXES & DUTIES

There are No Sale Taxes for all products On This Web.COM.
Customers purchasing from a country served will incur relevant Customs duty or Import Tax. These costs are not included in the final purchase price. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Fortunatelly,This Web has accumulated a wealth of experience to help 95% of customers avoid Customs Duties or Import Taxes with our shipping agents.Almost of you will enjoy a Duty-Free Shopping here.Our Delivery department may change Your Shipping Method Option to increase the success rate of free Customs Duty according to shipping destination.

Please refer to our Shipping Information for More Details.

RETURNS, EXCHANGES & REFUND

This Web will accept exchanges,returns and canellations in all orders with the exception of Clearance events. All Clearance items are Final Sale and cannot be returned or exchanged.

RETURNS POLICY

  • For Returns Or Exchanges,You should require a Returns Merchandise Authorization (RMA) number Within 14 days of receiving your order.All items returned should have a RMA) number to allow easy identification and prompt processing.
    Please Contact Us(customerservice068@outlook.com) for a RMA number and Return address.
  • The item(s) must not be worn, altered or washed and be accompanied by original tags.
  • Returns should be shipped with a service providing a tracking number.
  • You should be responsible for delayed,loss packages and bear the cost of returning the goods like customs duty,shipping fee.

Any Return violating the policy will get non-refundable and be sent back to the customer.

EXCHANGES

If you would like to exchange an item, we recommend you place a new order and then make a return so that you will get new items sooner. You will receive a refund for the original item, according to our returns policy.

ORDERS CANCELLATIONS

You have the right to cancel your order for any reason before it is dispatched,and get a full refund.Please Contact us(customerservice068@outlook.com) to make your Order Canellation.

REFUND POLICY

After we receive your Return or Cancellation,Your refund will either be credited to the original payment method or Paypal account. Refunds may take up to 15 working days to show on your account due to varying processing times between payment providers

Your refund excludes the amount of Shipping fee except for faulty goods.

Customs duties will not be rerunded.However, you may be able to recover these by contacting your local customs bureau directly.

Occasionally This Web runs a free shipping promotion on the website for a limited period of time. For items returned that were purchased during this promotion, we will not refund outbound shipping costs (as this was free) and you will still be charged a return shipping fee as normal.

FAULTY GOODS

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund,please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

You can return Faulty items to get a refund or exchange it.

All items are quality controlled and checked for any faults before they are dispatched to customers.If you receive an item that is not in perfect condition,please Contact Us immediately.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

Please refer to Returns, Exchanges & Refund Policy.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including This Web Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by This Web and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. This Web tries to ensure that the information on this site is accurate and complete. This Web does not promise that This Web Content is accurate or error-free. This Web does not promise that the functional aspects of the Site or This Web Content will be error free or that this Site, This Web Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of This Web and we accept no responsibility for any such views expressed in any media.

NO COMMERCIAL USE

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than This Web, including advertisers. This Web has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

TYPOGRAPHICAL ERRORS

While This Web strives to provide accurate product and pricing information, pricing or typographical errors may occur. This Web.COM cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, This Web shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, This Web may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

LIMITS ON OUR LIABILITY

While This Web will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these TOS shall limit your rights as a consumer under the laws of the State of New York.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.

You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.

INDEMNIFICATION

At our request, you agree fully to defend, indemnify and hold harmless This Web immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these TOS and your use of the Site and the Services.

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant HONG KONG law and the relevant courts of the HONG KONG will have exclusive jurisdiction.